Maksym Chapliak

Montreal · Hybrid

The title says POS Administrator. The actual job is Windows endpoint management and enterprise IT, with POS as one piece of it.

• ›Led a Disaster Recovery initiative keeping POS payments (cash, credit, debit) and SAP running fully offline during head-office outages, with automated recovery that cut down manual work during restores
• ›Built LeanReceipt, cutting receipt paper usage 30%+. Later rolled out to Dollarcity (Dollarama's Latin America division) alongside Canada
• ›Administering and supporting POS environments
• ›Developing new Windows/POS system images
• ›Testing new POS hardware and validating compatibility
• ›Troubleshooting hardware and software issues
• ›Enterprise endpoint deployment via SCCM
• ›Windows administration and Active Directory
• ›Preparing and maintaining POS equipment for deployment
• ›Tracking and resolving work through ServiceNow
• ›Hands-on work with NCR and ELO POS hardware, including evaluation testing of new ELO terminals and Android-based ELO price checkers
• ›Working on SAF (store-level) implementation across stores
• ›Managing Training Manuals, an internal documentation site for store employees and managers
• ›Developing and maintaining deployment scripts and task sequences for remote POS management, file updates, and daily automated checks
• ›Writing staging and installation documentation for new POS hardware models

Montreal · On-site

Montreal · Contract

A short contract building and supporting servers for small-business clients, including Couche-Tard and TFI.

• ›Building servers for clients including Couche-Tard and TFI
• ›Integrating server software and supporting existing deployments
• ›Selecting and ordering hardware for clients
• ›Supporting small-business clients' local servers for accounting and video surveillance needs
• ›Working with Active Directory and Microsoft 365

Montreal · Contract

Built a bilingual company site and an internal recruitment portal from scratch, while keeping the old WordPress site running in the meantime.

• ›Building the company website frontend from scratch in React, with English/French bilingual support for the Quebec market
• ›Deploying the site on Cloudflare
• ›Building the frontend for an internal portal used to manage a database of foreign workers, for recruitment and immigration purposes
• ›Maintaining the existing WordPress site while the new one was still in development
• ›Migrating the underlying database to a new Node.js-based system

Lviv, Ukraine

Ran the hospital's two-person IT department and built its computer systems from scratch, including the rollout of Ukraine's national e-Health system.

• ›Building the hospital's computer systems from scratch, including equipment selection, vendor negotiation, and the ordering and installation
• ›Leading the hospital's integration with Ukraine's national e-Health system (ESOZ), part of a government healthcare digitization reform
• ›Migrating hospital systems from eDoctor to Helsi
• ›Training and supporting medical staff and doctors on new systems, including the e-Health rollout
• ›Handling roughly 10-15 support tickets a day, mostly troubleshooting
• ›Installing and supporting specialized medical equipment, including X-ray machines
• ›Digitizing a number of hospital processes, including the emergency and urgent-care unit